Don’t drown under it – surf on it!

Recently, I’ve been reading a LOT about AI and ChatGPT4. I am totally fascinated about what all they can and can’t do. And at the same time I need to incorporate them into my own work whenever possible. Here I’m trying to share some of my thoughts.

First of all, many people are concerned that AI will put experts out of their jobs, but I don’t share that fear. However, I believe that it will make redundant those so-called experts who don’t know how to take proper advantage of artificial intelligence or who in reality do not produce any value added in their work. Artificial intelligence should be seen as an extension of one’s own skills and capabilities, an intellectual opponent or sparring partner. One should also accept that it is a tool, which you need to learn to use, and those early adopter people and companies will get a head’s start and reap the greatest benefits. For example, GPT4 compatibility has been one criterion in the choice of ATA’s new ERP system – simply because the interfaces must be there, so that our new system is not outdated at start-up.

Roles and reality

Another point I want to make is that AI needs to be supervised, because it makes mistakes. The user must always ensure that its solutions and work performance are correct. Since it neither recognizes nor appreciates any specific information, but only generates text, the facts are irrelevant to AI and if it gets too creative, it will generate nonsense. That, I believe, will change and AI will develop and learn more and make fewer mistakes, meaning that it will be able to perform certain tasks on behalf of human beings.

For example, the more complicated the processes, the more instructions there are, but few people actually even read them in reality nor remember all they have read. In the companies of the future, AI may be the ’employee’ with all the instructions at its fingertips. AI could be used to preserve companies’ tacit knowledge and for quality control, because it will learn the company policies. It will know how each task needs to be done and perform them correctly, as instructed and also learn to apply accumulated knowledge.

If AI is trained with a company’s data, it can also create new instructions. The downsides with AI are actually pretty much the same as with people: if its creativity is restricted too much, there will be dull standard solutions. What will happen in the future depends on how AI is received and fostered today. Some ethical rules of play need to be put in place and you only get one shot at that. If it fails, we as humanity may only find out when it’s too late.

AI as your boss

Artificial intelligence is currently used in an auxiliary capacity, but it is developing so fast that sooner rather than later AI will be a professional peer for many of us – or it may even be the team supervisor or your boss. I can foresee a future where our working days will be different and artificial intelligence will be just a regular member of the team, a colleague. In meetings, there will be a virtual AI person, who will comment and discuss and who will be entrusted with tasks.

A few words about the risks: Recent AI development already raises the issue of the ownership of the material produced by the person who has been using AI. And nothing sensitive should ever find its way into the free version or the commercial version of ChatGPT, because it could end up being used as teaching material. So you should be very wary of sharing business secrets with it or any information that is crucial to your competitive advantage until the legislation catches up with the recent technical developments. Only the OpenAI API connection using a company profile with signed data protection agreement is safe. At the end of August 2023, to offer improved data protection and information security, the OpenAI company published a version of ChatGPT specifically intended for business use.

ATA Gears does not want to get washed away

The development of AI and ChatGPT4 is monitored very carefully at ATA Gears to make sure the company is among the first to utilize it for the benefit of its customers. If an expert organization like ATA Gears does not learn to use AI, it will cease to be an expert organization. With AI, we can grow our expertise and problem-solving capability exponentially. It is like watching a tsunami. All the people are gathered on the beach wondering where the water went. A big wave is coming in and ATA Gears is determined to ride on the very crest of it. Early adopters will be rewarded.

Tami Komssi, ATA’s Sales Director